311B Roosevelt Ave  Quezon City
Mondays -Saturdays 9am-6pm
0922-331-3328/ 0915-228-6108 / 8572-5858/ 8232-2320

Sun 0922-331-3328 Globe 0915-228-6108
PLDT 8-572-5858 / 8-232-2320

FAQ Frequently asked questions CMK Cellphones

Frequently Asked Questions:

  1. Where can we pick up the items?
    1 Store Location : CMK Cellphones - 311 B Roosevelt Ave.Near Munoz, QC (600 meters from LRT1 roosevelt station) Mondays to Saturdays 9am-6pm

  2. What does it mean that your units are NTC registered
    ---Answer: Units that are NTC registered have the official 1 year warranty of parts and service covered by the manufacturer
  3. Are u open on Sundays?
    ---Answer: No, we are open Mondays to Saturdays 9am to 6pm
  4. Can we go straight to the service center to claim the warranty?
    ---Answer: Yes, present the receipt we gave you upon purchase to claim warranty
  5. How can I be sure I will receive the item if I decide to have it shipped and I pay through the bank?
    ---Answer: We are a shop selling online, not reseller, so our bank accounts are under cmk cellphone,
    you can be sure since we are protecting a company name and we will surely send the item you have paid for
  6. Does warranty include parts or just service?
    ---Answer: Since all our units are covered by the manufacturer, yes warranty covers both parts and service as long as it is a defect
    and not caused by mis use. Example broken lcd or wet units not coverered. Physical issues also not covered since this is wear and tear and not a defect
  7. When can i expect lower prices?
    ---Answer: Our website is updated everyday if there are any changes in price
  8. If i dont see the model on your site can we order it ?
    ---Answer: If it is a new model this is possible once it gets officially released. If its an old model its probably been removed from the site because it has reached its end of life or has been phased out.
  9. Can we go straight to your shop and buy your item?
    ---Answer: It is best if u call or text for availability before you come to the shop. Some items are by order
  10. Do u accept credit card for straight/installment?
    ---Answer: we stopped accepting credit cards so that our prices can be lower, no add on charges
  11. I am Located outside metro manila and i cannot pick up at your store, how can i buy?
    ---Answer: We can Ship via LBC.
    Shipping 1 to 2days Delivery depending on item
    Pay in Full by 12noon via:
    Bank Deposits or Online transfers choose BPI or BDO or Metrobank
    Smart Money ( Thru Bayad Centers or Remittance Centers )
    Bank Remit from other Provincial Banks or Bayad Centers to Bdo Bpi or Metrobank REmit via (LBC, Cebuana, Palawan Express ETC.)
    Item will arrive via LBC mindanao areas pls expect additional day delivery, Surigao Del Sur, Virac
  12. Do all your items need deposit first to order? Can't we just walk in to buy?
    ---Answer: It depends on the item, some items are readily available and don't need deposit just reservation on the day of pick up. Items not on stock need deposit to order since its a special order. The deposit serves as a guarantee that you will pick up the item you ordered.
  13. Why do i need to reserve the item before i pick it up, cant i just go straight to your store?
    ---Answer: The reservation is actually for your convenience. Some items are limited and on a given day several buyers may buy the item. The reservation ensures that when you come to the store the item has been reserved for you and will not be given to someone else even if they arrived earlier. Reservations are valid for one day only.